Shipping & Delivery Policy
Welcome to Lushvyn! We are committed to providing you with the best lawn care equipment and ensuring that your shopping experience is smooth from start to finish. Below, you will find important information regarding our shipping and delivery policies.
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day. Once your order is processed, you will receive a confirmation email with tracking information to monitor your shipment.
Shipping Methods
We offer various shipping options to meet your needs:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Shipping times may vary based on your location and the shipping method selected at checkout.
Domestic & International Shipping
Lushvyn currently ships to addresses within the United States and select international locations. For international orders, please note that customs fees, duties, and taxes may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the shipping method selected. We offer free standard shipping on orders over $75 within the contiguous United States. For expedited shipping, additional charges will apply as indicated during the checkout process.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery. If you have any questions regarding your tracking information, please contact our customer service team.
Lost or Damaged Packages
In the unfortunate event that your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will assist you in filing a claim and resolving the issue as quickly as possible. Please retain all packaging materials for any damaged items, as they may be required for the claims process.
Address Accuracy & Signature Requirements
Please ensure that your shipping address is accurate and complete at the time of checkout. Lushvyn is not responsible for lost or delayed shipments due to incorrect address information. For high-value items, a signature may be required upon delivery to ensure that your order is received securely. If you are unavailable to sign for your package, it may be held at your local delivery service’s facility for pickup.
Thank you for choosing Lushvyn for your lawn care equipment needs. We appreciate your business and are here to help with any questions or concerns regarding your order.