Returns & Refunds Policy
At Lushvyn, we strive to provide our customers with high-quality lawn care equipment. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure your experience is positive.
30-Day Return Window
We offer a 30-day return window from the date of delivery. If you wish to return an item, please ensure that you initiate the return process within this timeframe. This allows us to process your return efficiently and provide you with a refund as quickly as possible.
Condition Requirements
To be eligible for a return, items must be unused and in their original packaging. This means that the product should not show any signs of wear or damage, and all original tags, labels, and accessories must be included. Items that do not meet these criteria will not be accepted for return.
How to Initiate a Return
To initiate a return, please contact us through our online contact form or email us directly at [email protected]. Include your order number, the item you wish to return, and the reason for the return. Our customer service team will guide you through the return process and provide you with any necessary instructions.
Who Pays for Return Shipping
Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. In such cases, we will cover the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Refund Timing
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. Refunds will be processed within 5-10 business days after receipt of the item. The refund will be issued to the original payment method used during the purchase. Please allow additional time for your bank or credit card company to process the refund.
Exclusions
Some items are not eligible for return. This includes sale items and customized pieces. All sales on these products are final. If you have any questions about the eligibility of a specific item, please reach out to our customer service team for clarification.
Contact Us
If you have any questions or concerns regarding our returns and refunds policy, feel free to reach out to us at [email protected]. We are here to help you and ensure your satisfaction with our products.